Continuing Education Participant Grievance Procedures

Pulse Point Practice

Purpose

Pulse Point Practice is committed to maintaining the highest standards in continuing education. Participants in any continuing education activity have the right to submit a grievance regarding course content, instructional delivery, facilities, administrative processes, or tuition and fee disputes.

These procedures ensure that concerns are addressed in a fair, timely, and transparent manner.

Submission of Grievance

Participants wishing to file a grievance must submit the complaint in writing within 30 days of the course or incident. The complaint should include:

• Participant name
• Contact information
• Course title and date
• Description of the concern or issue

Complaints may be submitted by email to: charbel@pulsepointpractice.com

Acknowledgment of Complaint

Pulse Point Practice will acknowledge receipt of the grievance within five business days of submission.

Review Process

The Course Director or designated administrative authority will review the grievance and evaluate all relevant information. This review may include consultation with instructors, administrative staff, and examination of course records.

If additional information is required, the participant may be contacted for clarification.

Resolution

A written response outlining the resolution or proposed corrective action will be provided within ten business days following completion of the review.

Possible resolutions may include clarification of course policies, administrative corrections, tuition adjustments, or other corrective actions deemed appropriate.

Tuition and Fee Disputes

If the grievance involves tuition or course fees, Pulse Point Practice will review the matter in accordance with the organization’s published Refund and Cancellation Policy. If an administrative error or other valid concern is identified, appropriate corrective action may include a refund, credit toward a future course, or other resolution determined by program administration.

Record Retention

All grievances and their resolutions will be documented and maintained in the continuing education program records for a minimum of five years.

Availability

These grievance procedures are available to participants through course materials, the course website, and upon request.